Question 1

I have forgotten my password. How do I reset it?

Accepted Answer

1. Go to the login.myxplor.com/?app=playground
2. Click on 'Forgot password'
3. Enter your mobile number or email address
4. Click 'send reset link'
5. Follow email or text prompts.

Question 2

How do I mark an absence or cancel a booking?

Accepted Answer

1. Open your Xplor app mobile device
2. Select session you want to mark absent
3. Click 'absent'
4. Click 'request'
5. You will then receive a confirmation notification from the service once the absence is confirmed

Note: All absentees must be marked via the app no later than 2:00pm on the day of the booking. 
 
For all absences, families are required to notify us via the Xplor app if their child is away from school for the day and/or they don’t require Before and After School Care. This ensures we account for every child and ensure they are safe. Non notification of absences will result in an additional service charge being applied. Continued failure to report children away may result in the review of the enrolment.

Question 3

How do I make a casual booking?

Accepted Answer

1. Open your Xplor app on your mobile device
2. Select date required
3. Select '+ new'
4. Select 'booking'
5. Select required session
6. Click 'cart' in the top right hand corner
7. Select 'request'
8. You will receive a notification from the service to confirm your booking.
 
Note: Before School Care bookings must be made prior to 6.30am and After School Care bookings must be made prior to 2.00pm of the day of the booking. In the event of needing emergency care after these times, please contact us via phone (3552 7419).

Question 4

How do I notify of an extended absence?

Accepted Answer

1. Open your Xplor app on your mobile device
2. Select '+ new'
3. Select 'absence or holiday'
4. Select dates your child will be absent
5. Add a comment if desired
6. Select 'absence' or 'holiday' 
7. Select 'request'
8. You will receive a notification from the service confirming your cancellation.
 
Note: All session cancellations must be made within our cancellation periods. Any cancellations made outside of this time will be marked as absences and full fees will be charged.
 
For permanent cancellations of bookings:
Please email all requests to kgoshc@bigpond.com.

Question 5

How do I update my email address?

Accepted Answer

You will need to email OSHC and they will update your details for you.

Question 6

How do I enrol my child/ren into OSHC?

Accepted Answer

1. Go to the KGSC P&C Website (www.kgscpac.org/oshc)
2. Click on 'Enrolment' within the Xplor section
3. Follow the steps provided
4. Submit the enrolment form to the Service
5. Our Management team will contact you within two (2) working days with your next steps in the enrolment process
6. You will receive an enrolment email from the service with further instructions.

Question 7

Are there any additional documents I need to provide to OSHC?

Accepted Answer

This information is included in the enrolment form
 • A copy of your child's birth certificate.
 • A copy of child's immunisation history statement. Click here (https://www.qld.gov.au/health/conditions/immunisation/records#:~:text=Children%20under%2014%20years,AIR%20on%201800%20653%20809.)for information on where you can access these records.
 • A copy of any Medical Action Plans, and relevant medication
 • A copy of any formal custody arrangement documentation

Question 8

How do I add or remove an authorised contact?

Accepted Answer

1. Go to the Xplor app
2. Select 'Account'
3. Select 'Contacts'
4. Select '+ add'
5. Select 'add new contact'
6. Complete new details and select appropriate authorisations
7. Select 'send invite'
8. They have 24 hours to action the invitation to be authorised

To remove any contacts please contact the service.

Question 9

Why do I need to authorise someone else to pick up my child?

Accepted Answer

When arranging an authorised person to collect your child on behalf of a parent/guardian, we require this in writing to meet the obligation under the National Law and Regulations (Regulation 99). All authorisation’s must be updated by the parent in Xplor and will be kept in your child enrolment folder for our records.
​
If they are picking the child up for the first time, please contact the Service to advise them of this change. They must be an authorised contact in your Xplor account. Once they attend the Service they will be required to present their ID for verification.
 
As the kiosk record (roll) is a legal document, you must also never give your phone number and PIN to any other person (including siblings), as these are a way to identify you under the Family Assistance Law. It is a very quick process for our Management team to set up your authorised contacts with their own PIN.

Question 10

Can someone under the age of 18 collect my child? (eg: siblings)

Accepted Answer

The Services does not recommend this practice, however understands that there are occasions where the only person available to collect the child is under the age of 18. The Service also acknowledges that families may use their discretion in determining the capacity of their own children to enter into self-care arrangements. A child may not be collected by a child under the age of 16 years.
The Service will require additional documentation to be provided if the person collecting is under the age of 18 years.​​​​​ Please contact the Management team for additional information.

Question 11

How do I pay my account?

Accepted Answer

All accounts payments are via our DebitSuccess direct debit system which is fully automated. All accounts are required to be paid via a weekly or fortnightly payment cycle and must be paid one (1) week in advance. Your direct debit details are completed on enrolment through Xplor

Question 12

How can I give feedback?

Accepted Answer

We value and appreciate feedback at all times from our stakeholders. Please contact us either verbally or via email with any ideas, suggestions, or areas for improvement for our Service.

Question 13

How do I update my direct debit details?

Accepted Answer

1. Go to the Xplor app
2. Select 'finance' tab
3. Select 'Kelvin Grove OSHC' icon
4. Select 'Change direct debit'
5. Select 'Change'
6. Enter Updated Details for bank account or credit card
7. Click 'Add details'
8. Select 'save payment details'

Any parent or citizen interested in the school can attend P&C meetings. However, in order to be eligible to vote on issues, you will need to become a P&C member.

To become a P&C member:

You can join the P&C at any time throughout the year, however voting rights do not commence until the meeting after your membership has been ratified. The exception to this is applications submitted at the AGM.

Download, complete and sign the 'Membership Form'.

Once the form has been completed, these can be scanned and emailed to the P&C Business Manager.

If you cannot attend the next General Meeting where your membership will be ratified, you will need to sign the additional waiver on the membership form.

Please note:

Each year at the AGM, all of the previous year's memberships lapse. New applications are accepted at the start of the meeting and voting rights commence immediately.

Frequently Asked Questions